Introduction

In these Terms and Conditions of Accommodation, CENTRUM PALACE HOTEL “we,” “our,” and “us” refer to:

‘Customer’ and “he” refer to any natural or legal person who makes a reservation at our Hotels (directly or indirectly, by other means).

These Terms and Conditions of Accommodation apply to reservations made at our Hotels. Regardless of the means used, guests agree to be bound by these Terms and Conditions.

If reservations are made on other platforms (other than our Website), additional terms and conditions of reservation imposed by those platforms may apply (in addition to or in place of the Terms and Conditions set out below). Again, such conditions or differences will be communicated at the time of booking through the platforms.

General Terms and Conditions for Accommodation Bookings

By requesting a booking, which we will then process, the Customer implicitly (and unconditionally) accepts:

• our Privacy Policy;

• in the case of bookings made on our Website, the Legal Notice relating to the use of the Website displayed on the Website in question;

• these General Terms and Conditions for Accommodation Reservations (Terms and Conditions); and

• any additional terms, notices, regulations, and/or instructions provided to the Customer.

We recommend that you read these Terms and Conditions (as well as the above policies and conditions) carefully before requesting or completing a reservation at our Hotels.

1. Confirmation of reservation

The reservation becomes valid and binding only after acceptance by the operator, receipt by the Customer of a confirmation email, and receipt by us of the payment or deposit (if required). For this reason, in order to make a reservation, you will need to provide the requested information, which will be processed in accordance with our Privacy Policy.

2. Secure payments

When you make a reservation on one of our Websites and proceed with payment to us, the payment is processed by a payment gateway system that collects your card details and encrypts them for further processing. The payment gateways used for this purpose are always secure and comply with the legal and technical requirements for payment security.

3. Guarantee policy

A valid credit card is required at the time of booking and the same credit card must be presented at check-in at the Hotel. Credit cards not in the Customer’s name are not accepted (i.e., the credit card and the reservation must be in the same name). This is necessary for the reservation and check-in to be valid. Failure to present the credit card may prevent access to the hotel

4. Pricing errors

We reserve the right to cancel reservations with obvious and clear errors in price or service at any time (at no cost to us). In such cases, we will offer the option of making a new reservation at the correct price and/or with the correct information.

5. Identification

For security reasons, upon arrival at the hotel, you will be required to provide a valid and up-to-date document issued by the competent authority (or another required form of identification). The reservation must be in the name of the person checking in at the hotel.

The credit card details used for the reservation must match those on the identity document provided at check-in.

Please refer to our Privacy Policy for details on how we collect and store personal data.

6. Minors

Minors staying at the Hotel must be accompanied by their parents, authorized teachers, or other duly authorized guardians.

The hotel may request documentation confirming that the minor is accompanied by a parent, authorized teacher, or other guardian.

Only adults (i.e., persons who have reached the age of majority) may make reservations at our Hotels.

7. Failure to give notice of cancellation

Failure to give notice of cancellation or no-show may result in a charge equivalent to the first night’s stay, including VAT or other taxes, being charged to the credit card provided during the booking process (unless otherwise specified in these terms and conditions).

8. Cancellation policy

All accommodation rates offered by us are subject to a specific cancellation policy.

Failure to check in on the specified arrival date may result in a penalty charge (if applicable). Any cancellation penalties will be communicated in the booking confirmation. Additional cancellation policies specific to certain geographical areas are indicated below.

We reserve the right to cancel or modify reservations if it appears that the Customer has provided an invalid credit card or has engaged in fraudulent or inappropriate activity, or if the reservation contains an error or is dependent on an error.

9. Deposit

We may charge a pre-authorization deposit to the Customer’s credit card to cover any incidental expenses incurred by the Customer or any damage caused by the Customer during their stay at the Hotel. The timing of the release of funds is controlled by the Customer’s bank. The amount of the deposit will be clearly communicated during the booking process.

The pre-authorization affects the available balance and spending limit. For more information on this practice, we recommend that you contact your bank. Once the pre-authorization has been made, we will not be able to release, remove, or reduce the authorized amount until the final bill has been processed at the time of departure.

10. Privacy

We collect certain personal data from individuals who make a reservation with us and stay at our facilities. By making a reservation, the Customer consents to the collection of their personal data and its use by us in accordance with the terms of our Privacy Policy. Access to the personal data collected, as well as its correction or deletion, is managed in accordance with our Privacy Policy.

11. Use of the Hotel

The Customer undertakes to use the Hotel room in an appropriate manner and in accordance with these Terms and Conditions during their stay and to return the room at the end of their stay in the same condition as it was at the time of check-in.

The Customer also agrees to be liable to us for any repair costs in the event of damage caused to the Hotel during their stay and for any extra cleaning required if the room (or any part of the Hotel) is left in an excessively dirty condition. The costs will be those incurred by us and cleaning will be charged at commercial rates.

The Customer authorizes us to withdraw the necessary amounts from the credit card pre-authorization (provided at check-in).

You also agree to comply with all Hotel signage (relating to your use of the Hotel) and any Hotel Rules or similar rules and guidelines notified to you by us. For your own safety and the comfort of other guests, you also agree to comply with all reasonable instructions given by Hotel staff, including, in particular, those of our staff. In these Terms and Conditions, “Hotel Rules” means all rules that we communicate at check-in and that must be complied with (if applicable). Reception staff will have a copy of these rules available for consultation at check-in.

The Customer agrees, with regard to the use of a safe in the room or in the reception area, to comply with the established policies of use and responsibility.

The Guest undertakes not to photograph or film any part of the Hotel for commercial purposes without our prior written consent. Please note that it is forbidden to photograph or film other Hotel guests or staff without their express consent.

During your stay, we reserve the right to remove guests from the Hotel who do not comply with these Terms and Conditions, any Hotel Regulations or staff instructions, or if we believe that their stay at the Hotel may cause us (or others) loss or damage, jeopardize the safety of the guests themselves, ourselves or others, or bring the Hotel into disrepute. In the event of removal from the Hotel, the cost of the entire stay will not be refundable and the Customer must settle the bill in full before departure (in addition to paying any other costs that we may be entitled to receive or recover from the Customer under these Terms and Conditions or as part of the booking).

During your stay, we reserve the right to remove guests from the Hotel who do not comply with these Terms and Conditions, any Hotel Regulations, or the instructions of our staff, or if we believe that their stay at the Hotel may cause us (or others) loss or damage, jeopardize the safety of the guests themselves, ourselves, or others, or bring the Hotel into disrepute. In the event of removal from the Hotel, the cost of the entire stay will not be refundable and the Customer must settle the bill in full before departure (in addition to paying any other costs that we may be entitled to receive or recover from the Customer under these Terms and Conditions or as part of the booking).

12. Internet access

We offer complimentary Wi-Fi internet access, allowing guests to connect up to 3 mobile devices per booking. Our Wi-Fi is managed by a third party, therefore we accept no responsibility (while using our internet or Wi-Fi network) for:

• unavailability of the internet network;

• Internet network speed;

• availability of or access to websites;

• external intrusion;

• computer viruses that may enter the Customer’s devices while using the network; or

• unauthorized online transactions or losses incurred by the Customer while using the network.

13. Force majeure

The Hotel shall not be liable for any failure or delay in the performance of its obligations under this contract where such failure or delay is due to circumstances beyond its reasonable control, including, but not limited to, natural disasters and calamities, fires, floods, earthquakes, wars, terrorism, civil unrest, government actions, labor disputes, pandemics, epidemics, or any other event that cannot be reasonably foreseen or prevented (“Force Majeure Event”).

In the event of Force Majeure, the Hotel will communicate with the Customer as soon as possible, explaining the situation and the expected impact, and will seek to mitigate the impact of the event on the reservation or stay. If it is unable to fulfill its obligations due to Force Majeure, the Hotel may cancel the reservation and offer the Customer an alternative date or a refund, without further liability.

14. General provisions

The following terms and conditions apply to all terms and conditions on this page.

15. Updates

We may change these Terms and Conditions from time to time by updating this webpage. The amended terms will take effect upon publication and will only apply to bookings made after the updates.

16. Contracting procedure

The booking process is completed electronically through our Website. No prior registration by the Customer is required. The contractual relationship between Centrum Palace and the Customer is established when the Customer completes the booking process. By finalizing the booking, the Customer expressly accepts all these terms and conditions, which form an integral part of the contract. The booking will be governed by the applicable rate conditions and relevant laws.

17. Check-in and check-out

For check-in and check-out times, please refer to your booking confirmation.

Early check-in or late check-out may be granted upon request, subject to availability and at an additional cost.

The online check-out process allows you to leave your room without going to the hotel reception and is subject to special terms and conditions, which the customer must accept in order to use the service. Free Wi-Fi internet access is provided by a third party. We accept no responsibility for the unavailability or speed of the Internet network, the availability of or access to websites, external intrusions, computer viruses, unauthorized online transactions, or losses incurred while using the network. Premium Wi-Fi connection is subject to availability and additional charges may apply.

18. Pets

Animals are not allowed.

19. Cancellation and withdrawal

The Customer has no right of withdrawal. However, it is possible to cancel the order in accordance with the “Cancellation Policy,” as indicated above.

20. Contacts

For any questions or complaints, you can contact our customer service department at the following address: https://www.centrumpalace.it

21. Early check-out

The property reserves the right to charge a fee for early departure if a guest leaves the hotel before the original departure date.

22. Late check-out

Late check-out is available upon request and may be subject to additional charges. Please contact the reception desk.

23. Check-in/Check-out

• Unless otherwise agreed or communicated, check-in is after 2:00 PM and check-out is at 10:00 AM.

• The property reserves the right to charge a fee for early departure if the Guest leaves the Hotel before the original departure date.

• Late check-out may be available upon request. You must contact the front desk to check availability and confirm late check-out. Additional charges may apply.

• If the property is not vacated by the hotel’s check-out time (see below), a late check-out fee may apply. The amounts of the surcharges for early departures and late check-outs will be those communicated by the Hotel to the Customer and in any case will not exceed the rate for one night as per the reservation (without prejudice to other expenses that we may be authorized to charge the Customer under these Terms and Conditions, such as cancellation penalties).

24. Cancellation and modification policy

Modifications and cancellations are permitted up to 24 hours prior to arrival. Modifications or cancellations made after this deadline will incur a penalty equal to the accommodation rate. The full rate will also be charged in the event of a no-show.

As stated in the general terms and conditions, cancellation fees for all accommodation rates offered by us are subject to a specific cancellation policy.

Tipologie di camere\arrangiamenti e tariffe che devono essere attivate e su quali canali.